We're here to help
We provide comprehensive help docs, videos, knowledgebase, and a community forum so you can easily find answers to most common questions. For more hands-on help, you can submit a support ticket, chat with us or call us. Visit the Webgility Support Center to access all of our help resources. All subscription plans include free upgrades and some support to ensure that your business is always up to date and running error-free.
Help Docs & Videos
We have detailed online help docs and videos that walk through the installation, setup and order processing of our software.
Webgility Community
Visit the Webgility Community to ask a question or provide feedback. Several team members from Customer Success, Support, Product Development and the management are actively responding to the community posts.
Professional Help
Have the ease of mind that your online store/marketplace account is properly integrated with your QuickBooks, shipping processors, payment processors, etc., get our Professional Help packages. Our Customer Success team will work closely with you to install, set up and providing training on our software to ensure your success.
Phone Support
Give us a call at (877) 753-5373. If the lines are busy, please do leave a message and we'll get back to you within a few business hours.
- Weekdays from 5am to 6:30pm PST and 9:30pm to 5am PST
- Saturday from 8am to 4pm PST
Submit a Ticket
If you have an error, submit a ticket. We respond to most tickets within hours.
eCC v2 - archived help docs
If you're an eCC v2 customer, here is a link to the archived eCC v2 help docs. You can also visit the community or upgrade to eCC v3.
Ask a question on our Community forum
