As a trailblazer in ecommerce automation, Webgility has been in business for a while. No doubt, we’ve witnessed our share of industry ups and downs, but one thing never gets old: Seeing our customers and partners achieve productivity, predictability and—the holy grail for small businesses—profitability with the help of our platform. There’s just nothing better. A close second? Receiving positive feedback from users when our products foster their success.
This is particularly relevant today. In case you missed the news, Webgility recently took home a dozen awards from G2, the leading peer-to-peer software review site. The recognition, in categories like Multichannel Retail Software Leader, High Performer, and Best Usability, was a huge honor, not to mention proof that we walk the walk as well as talk the talk. So don’t just take our word for it when we say our ecommerce automation software is a game-changer. We’ve got the reviews and data to back it up.
Below, you’ll find a rundown of a few of the awards we earned in G2’s Spring Report, a brief synopsis of what they mean, and how they play into our existing customer feedback. If anyone needs us, we’ll be lovingly polishing our badges. 😉
G2’s proprietary rating method aggregates reviews from its own user community, plus data from other online sources and social media channels. The result is a Usability score, which measures customer satisfaction with a product’s ease of use and how well the product meets reviewers’ needs.
Proof in point? With the Webgility platform, Nappy Shoppe Founder and CEO Sharni Vaughan is able to streamline her store’s order fulfillment. All orders are automatically downloaded to Webgility, where The Nappy Shoppe crew can view the order details and process shipping.
“Webgility paid for itself with the first two weeks of use in terms of time and labor costs,” says Vaughan. “It saved us time with shipping and QuickBooks integrations, and keeps all our systems talking nicely to each other.”
Perhaps the greatest measure of a product’s worth is how much it impacts the success of the businesses using it. G2 also aggregates feedback in this category to generate the Results score, which measures customer ROI and speed of implementation, among other key factors.
We’ve seen many of our customers grow exponentially once they let automation take the reins. One of our favorite examples is sporting goods retailer Bases Loaded, which increased its revenue by 1.8x and order volume by 21x after implementing Webgility.
“We went from $1.9M to $5.5M in revenue and now process over 10,000 online orders a month,” says Bases Loaded owner Dan Wells. “You cannot truly scale any online business without Webgility’s automation.”
What good is buying a software program if you never get it up and running? G2 awards organizations that help customers implement products quickly and efficiently with subsequent high adoption rates.
Here’s what Rareform had to say about the ease of onboarding the Webgility platform:
“Webgility was that software that allows me to save so much time and energy,” says company co-founder Alec Avedissian. “In terms of setting up Webgility and getting in to use it, it was simple. They had somebody contact us that was an expert in QuickBooks Online. We did a screenshare. They also had an account manager that worked with us from the very beginning to get us set up, and I still talk with her. And then we had somebody with tech support who’s there every day during business hours.”
Which brings us to our obsession with happy customers. Calling a customer service hotline is rarely a pleasure, which is why G2 recognizes the teams that excel in customer success. The Relationship category is scored based on customer satisfaction with the ease of doing business and the quality of support provided.
Webgility customers consistently gush over our support team, but this positive review from KeyBar is one of our favorites:
“Webgility customer service is amazing! I can’t speak highly enough of everyone I’ve ever spoken or worked with—knowledgeable, friendly, polite, and really helpful.”
—Michael and Jessica Taylor, owners of KeyBar
We’re always excited to receive user feedback from G2’s reports, and this quarter we were delighted to be recognized as the top performer in so many categories. It just confirms that our dedication to innovating the most powerful, intuitive, and customer-friendly ecommerce accounting automation platform in the marketplace is paying off.
After all, helping high-growth ecommerce businesses like Channie’s put their data entry on autopilot so that they can get back to focusing on customers (and in the process boost order volume by 250%) is why we got into business in the first place.
“You can’t run a growing business without knowing where your operation data lies,” says Channie’s President Chan Stimart. “We have confidence in Webgility taking care of that portion so we’re able to free more time to help our customers.”