FAQs

  • Is Webgility sold as a subscription service or a one-time fee?

    All Webgility plans are sold as subscriptions.

  • Is Webgility an accounting software?

    No, Webgility is an automation and order management software. QuickBooks is an example of accounting software. Webgility is a software solution that automatically and accurately pulls all of your sales order data into your accounting software, eliminating the need for manual data entry and many other tedious chores related to selling online.

  • How far back can I go to download transactions?

    Every paid subscription of Webgility includes a courtesy 90-day historical data download. Additional downloads of data from any month prior to that 90-day window are available for purchase.

  • What if I hit my order limit?

    That’s great news for you—what we call a luxury problem. If you sell more than expected in a month (or year for annual plans), you will be charged for overages in 500 order increments.

  • Can I upgrade or downgrade my plan?

    Of course. As your business grows and requires additional features and capacity, upgrading (or downgrading) can be done in a snap. Based on the change, you’ll be charged for the difference at the time of the adjustment.

  • What if I want to cancel my account?

    We would hate to see you go, but we understand these things happen. You can cancel your annual subscription at any time, up to seven business days before your renewal date. After cancellation, you will be charged one final payment for any unbilled time.

  • How complicated is the setup? Do I need help?

    We strive to make our products intuitive and easy to configure. However, each customer is different, so we have plenty of experts on our team to help you. All plan subscriptions already include the option of Expert Onboarding. We also have free online support resources and live chat support.

  • Do I have to pay extra for support?

    Our plans include unlimited online support, including email & chat. All plans also come with free Expert Onboarding. You will have access to our helpdesk, which is filled with hundreds of articles, videos, and guides that can answer almost any question about the software.

  • Do you support QuickBooks for Mac?

    We do not support QuickBooks for Mac. Webgility Online works with QuickBooks Online using any modern browser on Mac or PC.

  • Do you support international editions of QuickBooks?

    Our plans supports US, CA, UK, and ZA editions of QuickBooks Desktop and QuickBooks Online

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